Refund policy

Return & Refund Policy – Parshva Tile & Bath Bliss (New Zealand)

1. No Returns on Used, Installed or Damaged Goods

Under this policy, returns or refunds will not be accepted for products that are:

  • Used

  • Installed (fully or partially)

  • Broken or cracked after delivery

  • Damaged due to handling, transport after pickup, or incorrect installation

  • Missing original packaging or accessories

Once installed, the product is considered accepted, and no claims can be made.

2. Inspection Upon Delivery

Customers must inspect all products before installation.
Any damage must be reported within 48 hours of delivery/pickup with:

  • Order number

  • Photos of packaging and product

  • Description of the issue

After 48 hours, we cannot accept damage claims.

3. Change of Mind

We do not offer change-of-mind returns or exchanges, as tile and bathware selections are project-specific.

4. Tile-Specific Conditions

Tiles are sold in batches. Returns are not accepted for:

  • Opened boxes

  • Installed or cut tiles

  • Shade variation complaints after installation

  • Leftover quantities

  • Incorrect measurements by customer or installer

Batch variation is normal in tiles and is not considered a defect.

5. Bathware & Tapware Conditions

Returns are not accepted for:

  • Installed or attempted-installation items

  • Items scratched or damaged during installation

  • Clearance, final-sale, or custom-ordered items

Installation must be carried out by a licensed tradesperson.

6. Incorrect Installation

We are not responsible for any damage caused by incorrect installation, misuse, or failure to follow manufacturer guidelines.

7. Refund Method

Approved refunds (only in eligible cases) are processed to the original payment method within 5–10 business days.
Shipping costs are non-refundable.